Posted: Mon May 09, 2011 9:53 pm Post subject: Access Pass: Frequently Asked Questions
There appears to be a lot of confusion about the Access Pass: What it is, what it isnt, and how it works. Get the answers right here.
What the Access Pass is:
The Access Pass is available for those 18 and older. It grants access to more risqué clothing and slightly more intimate furniture and poses. It also allows you to restrict your chatting to adults only.
I bought an Access Pass but I still have Guest_ in front of my name. Is this a bug?
If you are a Guest_ user and you buy an Access Pass, you become a Guest_ user with an AP. Your name is NOT included in the Access Pass purchase.
I bought the Access Pass but didnt get any credits with it. What gives?
Unless you took advantage of one of the periodic bundle sales (AP + credits), then, no, the Access Pass does not come with credits. It also does not come with any items from the IMVU virtual goods catalog. You only get the Pass itself.
If it doesnt come with your name and it doesnt come with credits, what do you get with it?
Ability to create an additional AP group
Ability to restrict your public room to AP only.
Ability to restrict access to your IMVU Homepage to AP holders only
Ability to restrict access to individual panels on your IMVU Homepage to AP holders only
Ability to create AP content for the IMVU Virtual Goods Catalog if you are a Content Creator _________________ I do not work for IMVU. I cannot a) expedite your credit/AP/VIP purchase, b) cancel your VIP, c) refund your credits for a disabled product. Please submit a Help ticket to request IMVU resolve your account-related issue.
Last edited by MinhyrdinWindrose on Tue Mar 12, 2013 3:42 am; edited 7 times in total
The Access Pass is not an adult pass. It does not include sexually explicit content. Overly detailed and/or aroused genitalia, as well as graphically sexual or violent content are considered Unsuitable for IMVU (UFI) and are not permitted.
If this stuff is not allowed on IMVU, why is there so much of it in the catalog?
IMVU relies on users to abide by the Terms of Service and Virtual Goods Rating Policy by not submitting content deemed Unsuitable for IMVU (UFI) to the IMVU Virtual Goods Catalog. IMVU also relies on users to keep such content out of the Virtual Goods Catalog by doing Peer Review properly and by flagging all such improperly rated content that does make it past Peer Review into the catalog.
How do I know what to avoid?
First of all, know the VGRP. Knowledge is your best defense. Secondly, be cautious of any exorbitantly priced catalog products unless you know the developer and know that the item is a limited edition or custom product. UFI content tends to be priced high to make a quick profit before it is pulled from the catalog and disabled by IMVU. Also any product description advising you to Get it while its available (again, unless you know the developer and know the product is a limited edition) or instructing you to message the developer for the triggers should also prompt you to be suspicious.
Some basic precautions to take:
Try on all clothing and avatar products. This lets you know for sure that the product works, that its what you want and will reveal any hidden triggers that might classify the product as unsuitable for IMVU (UFI).
Rooms and furniture can be tried on as well as of Client Release 446 released in November 2010. Please take advantage of this ability to test out rooms and furniture to make sure they are compliant with the IMVU Terms of Service and the VGRP.
Pay attention to the derive chain. On every product page in the IMVU Virtual Goods Catalog, you will see:
More items from [CC name] | See homepage
Audio: Limited | Size: [KB size] | Derived from: [parent mesh] | Derivation Tree
If you see Derived from: disabled product, steer clear. There are a couple of different reasons for a mesh to be disabled, neither of them good. Save your credits and buy something else. _________________ I do not work for IMVU. I cannot a) expedite your credit/AP/VIP purchase, b) cancel your VIP, c) refund your credits for a disabled product. Please submit a Help ticket to request IMVU resolve your account-related issue.
Here is how Access Pass can now be purchased as of March 8, 2013
1. Go to the Access Pass page from the navigation bar menu option (if you do not already have AP) or by clicking on the red AP badge found on AP users' profiles.
2. You will see information about purchasing Age Verification Token on the left side of the page:
Click on Buy Age Verfication Token to proceed to IMVU's Credit Store.
3. Purchase your Age Verification Token - now available for only $5.00 in the Credit store. You can pay for the AVT using any of the payment methods available in the store.
4. Once your order is complete, you can provide required information to verify your age. Simply go to the Access Pass page and click on Get Your Age Verified option.
You will prompted to fill an online form with your information required to verify your age by our partner - Integrity by Aristotle, a trusted industry leader in age verification technology.
Once you have provided the required information, you will receive confirmation that you have been age verified - in most situations this will be almost instantaneous and without any further steps. In certain cases, you may be asked to upload your ID document and/or contact our Help center for manual verification.
5. Once age verified, you will be able to purchase Access Pass for only 20,000 IMVU Credits. Not enough Credits? Simply purchase them in the Credit store and then proceed to get Access Pass.
Once you click on Buy Access Pass option, 20,000 Credits will be deducted from your IMVU account balance and you will be awarded Access Pass. You will receive a sticker and the AP badge will be displayed on your profile.
Purchase Access Pass directly and instantly with a Credit Card without first completing Age Verification. This was the process that was available to IMVU community prior to March 8th. Age verification token will be included with the Access Pass can be used to verify the age as an option.
How old do you have to be get the Access Pass?
18 or older.
What are the requirements for buying the Access Pass?
Effective March 8, 2013, you will first need to be age verified in order to purchase the AP with 20,000 Credits OR you need to have a credit card.
What if I already own an Age Verification Token?
You can proceed to get your age verified and then purchase the AP with credits if you desire.
What if I am already age verified and want to purchase the Access Pass?
You can purchase it with 20,000 Credits without repeating the age verification step that you have previously completed.
Can I still purchase Access Pass with a Credit Card?
Yes, you can still purchase the AP with a credit card.
Can I use Promotional Credits to buy AP?
No. 20,000 (real) IMVU Credits must be used.
Can I buy the Access Pass for my friend?
No, the Access Pass cannot be gifted. _________________ I do not work for IMVU. I cannot a) expedite your credit/AP/VIP purchase, b) cancel your VIP, c) refund your credits for a disabled product. Please submit a Help ticket to request IMVU resolve your account-related issue.
Last edited by MinhyrdinWindrose on Thu Jun 20, 2013 6:30 pm; edited 5 times in total
What is the price of Age Verification Token? And how do I pay for it?
$5.00 (US). You can use any of the payment methods available in the IMVU Credits Store. As of March 15, 2013, the Age Verification token can be purchased by phone. As of March 22, 2013, you can choose to redeem your IMVU prepaid card for credits + Age Verification token.
Simply go to the Access Pass page and click on Get Your Age Verified option and follow the prompts
If the automated verification fails (or you do not have the ID being asked for), you will be asked to upload a copy of your official state ID to the website
If this verification attempt fails as well, please file a help ticket [Help >> Get Support >> General Support >> Age Verification Request]. Attach your scanned identification documentation (such as passport or state ID card) to the help ticket.
Can I be age verified if I do not reside in the US?
Yes. IMVUs age verification partner's service is available globally. If the verification partner is unable to verify your age automatically, you will be given instructions on manually verifying your age.
Are there any plans to expand the automatic verification method outside the US?
The current verification partner, Integrity by Aristotle, has a much more global presence so even non-US residents should be able to verify their age automatically in most cases.
What if I have a Age Verification Token that I got when I bought AP?
You can use it to verify your age if you choose to do so - you are not required to. If you do, you do not need to pay for the token again.
Can the Age Verification Token be gifted?
Yes, you can purchase an Age Verification Token through the Credit Store as a gift for someone else (They would still have to go through the Age Verification process). You may NOT gift an Age Verification Token that you already own, however.
Do I have to verify my age?
In order to purchase the Access Pass with credits, you must first verify your age. If you purchase the Access Pass with a credit card, age verification is not mandatory.
Will I lose my Access Pass if I do not verify my age?
No, you will not.
Is it true that Age Verification is going to be made mandatory?
If you wish to purchase the Access Pass with credits then you must first verify your age. If you bought the Access Pass with your credit card, age verification continues to be voluntary.
I feel really uncomfortable about sending my personal information to IMVU.
IF your age cannot be verified using either of the first two methods and you have to file a help ticket with IMVU to be age verified, you can black out everything on your identification papers but your name and your birth date, if you desire.
Suppose I do send in my identification papers to verify my age. What does IMVU do with that information?
Your identification is used only to verify your age. It is stored on a secure server and not used for any other purpose.
If you mail or fax your identification papers to IMVU (rather than send them as an attachment to your help ticket), the papers are kept in a secure location and not used for any other purpose.
Who is the partner providing age verification service for IMVU?
Integrity by Aristotle.
I put the wrong age down when I set up my account. Will Age Verification correct that?
Age verification process validates whether you are over 18 or not. It does not change the age or gender listed on your profile. _________________ I do not work for IMVU. I cannot a) expedite your credit/AP/VIP purchase, b) cancel your VIP, c) refund your credits for a disabled product. Please submit a Help ticket to request IMVU resolve your account-related issue.
Last edited by MinhyrdinWindrose on Thu Jun 20, 2013 6:55 pm; edited 3 times in total
Does IMVU still refund for items re-rated and disabled?
Simple question; has a complicated answer. Yes, you should still receive refunds for items lost from your inventory due to re-rating. However, IMVU does not issue that refund. As of August 2008, the Content Creator who made the item that was re-rated is responsible for any refunds due. (This announcement can be read here.)
I had something rerated but never got my refund! What gives?
In spite of the CEOs statement (here) that In all cases, when a product is re-rated, the buyer should be refunded for the amount of their purchase, in practice there are a couple of things that might prevent you from receiving such a refund.
If you habitually purchase products later deemed to be UFI, you can expect NOT to be refunded for your lost item.
If the Content Creator has cashed out his/her credits before being caught and disabled for UFI content, you can expect NOT to receive a refund for your lost item. (Remember, it is the CC who is responsible for issuing the refund. No credits in the account means no credits available for refunds.)
What do I do if I lose something from my inventory and dont receive a refund for it?
You need to file a Help Ticket [Help >> Get Support >> Submit a Case >> General Support >> Other] to inquire why the item was disabled from your inventory and request a refund for it.
Can I get a refund for my Access Pass?
If you have had your Access Pass for less than 30 days, you can apply for a refund. File a Help Ticket (Help > Get Support > Billing) to request a refund for your AP. The refund will only be on your AP, however. It will not cover any AP content purchased, and you will lose any AP content you have purchased once the Access Pass is removed. _________________ I do not work for IMVU. I cannot a) expedite your credit/AP/VIP purchase, b) cancel your VIP, c) refund your credits for a disabled product. Please submit a Help ticket to request IMVU resolve your account-related issue.
How does the Access Pass work? [Troubleshooting Guide]
To �activate� your Access Pass, simply log out and then back in to the website and the client.
Whenever I try to use one of the AP animations in the client I get an error message saying that I must own the AP to perform that action. I own an AP! What�s wrong?
Sign out of the client and back in. You may also need to clear your client cache as well. If that does not work, then you may need to file a Help Ticket (Help > Get Support > General Support > Access Pass Issues).
Whenever I try to use one of the AP animations I get an error message saying that the other avatar must own an AP to perform that action?
Does your chat partner own an AP? You cannot perform AP animations unless both partners own the Access Pass. If you both do, then have your chat partner sign out and sign in again. If this does not fix the issue, and clearing the cache also does not help, he/she may need to file a Help Ticket (Help > Get Support > General Support > Access Pass Issues).
Why am I invisible in chats?
Are you wearing an AP avatar? If so, then you may appear invisible (or as just a floating head) to non-AP holders.
Why do I appear default to others?
Are you wearing an AP outfit or an AP skin? Non-AP holders cannot see AP clothing items, so you�ll appear default to them.
Is there any way to just view AP content in the catalog?
Yes. In the top left corner under �Browse�, you will find a drop down list that enables you to view all, view GA content only, or view AP content only.
Someone told me that IMVU is getting rid of the Access Pass! Is this true?
No, there are no such plans. This is just a rumor.
Is it true that AP room images and descriptions have to be GA?
No. Since AP rooms cannot be seen or looked up by GA members, it is acceptable to have AP images, descriptions, and names.
Is it true that even AP group images have to be GA?
Yes, it's true. All group images and descriptions must be GA, even if the group is rated AP.
Additional information can be found in the Access Pass Holders Only forum. _________________ I do not work for IMVU. I cannot a) expedite your credit/AP/VIP purchase, b) cancel your VIP, c) refund your credits for a disabled product. Please submit a Help ticket to request IMVU resolve your account-related issue.
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